What is Dynamics 365?
Microsoft Dynamics 365 is a business management software in the cloud that brings together the best Sales (CRM) and planning (ERP) features of Microsoft Dynamics together with office and collaborative tools, as well as Business Intelligence (BI).
Microsoft Dynamics 365 turns all the business solutions you’re used to into an all-in-one solution that you can customize to fit your business and your needs.
How does it work?
Microsoft Dynamics 365 combines two categories of tools:
Managing all your relationships with clients (CRM) is what you need for commercial operations. The databases of clients and the members of the sales team, together with the automation of services and marketing, form part of a standard CRM system. In this category, it also includes anything intended to facilitate interaction between clients and the growth of sales.
Enterprise resource management (ERP) solutions are the ones that help us to monitor financial data, together with powerful compatibility modules, field service monitoring and resource management. The eines ERP allow companies to manage large arrays of resources and information in real time.
These are the business applications that are part of Dynamics 365
Dynamics 365 customer service
Dynamics 365 Marketing
Project Service Automation
Dynamics 365 Operacions for Retail
Benefits of Microsoft Dynamics 365
What business processes does it cover?
Dynamics 365 and allow me to accurately understand, understand and manage in real time all that happens to each of the areas of the company or business.